Increasing your customer acquisition or conversion rate is one thing - improving the lifetime value of your customers is quite another. Lifetime value means repeat payments from the same people, a strategy that costs you 90% less in marketing than trying to attract new customers over-and-over again. Repeat customers are also much easier to upsell, and there are many other advantages to looking at lifetime value as a priority KPI.
Wearable technology is a relatively new phenomenon in the fitness studio, but it is already being used as a tool to improve the customer experience and keep them coming back.