Throughout my many years managing big-box health clubs and consulting with other fitness studios, the issue of how to effectively handle cancellations was always top of mind with my training teams.
How many times has this happen to you... You get up at 5am, throw on some clothes, and get to the studio or health club just in time for your 6am client. You might arrive a few minutes early and get the chance to check your email when, low and behold, at 5:40am there's an email from your 6am client stating they had to cancel. Great way to start of the day, huh?